Why Use the Direct Payment Plan?

Why use Direct Payment for the bills your company sends out?  Because Direct Payment helps companies save time and money.

• Direct Payment ensures timely payment collection. Your company will receive customer payments on a predetermined date, reducing late fees and delinquent payments.

• Direct Payment improves your company's cash flow. With Direct Payment, the timing of your receipts will be more predictable and reliable, allowing for more accurate cash flow forecasting and informed investment decisions.

• Direct Payment increases your company's efficiency. Offering Direct Payment helps you eliminate the manual, labor-intensive process of handling payments made by check and improves your payment operations.

• Direct Payment saves your company money. Direct Payment saves companies an average of 11.5 cents per payment (versus checks) due to reduced processing costs.

• Direct Payment reduces exception processing. People who use Direct Payment tend to maintain higher balances in their bank accounts, so fewer payments are returned. With Direct Payment, customer information is more accurate, reducing posting errors.

Direct Payment fosters customer satisfaction and retention.

• Direct Payment enhances customer service. Your customers will appreciate having a payment option that is reliable, accurate, on time and confidential. Eighty-four percent of Direct Payment users are very satisfied with it.

• Direct Payment improves your company's image. Offering Direct Payment shows your customers that your company is customer-oriented, technologically savvy and cost-conscious. Forty-three percent of consumers already use Direct Payment for at least one payment and most would like to increase that number (NACHA).

• Direct Payment helps maintain customer loyalty. With a convenient payment plan in place, your customers will be more likely to continue using your company's services.

• Direct Payment gives customers peace of mind. Consumers using Direct Payment are protected by the Electronic Funds Transfer Act of 1978, known as Federal Regulation E. Your customers will appreciate that they must be notified 10 days in advance if the amount of a bill varies from the previous bill, and that they have the right to stop or reverse a payment that may be in error.

Please visit our reply page if you would like someone to contact you regarding the Check Assist Direct Payment plan.